Despite the fact that this isn't the keyaspect for you to distinguish a trustworthy shared hosting company from a bad one or a reseller from a real provider, having the option to call and speak with a live person is an indicator that you are not using the services of a one-person company and that you can reach someone any time you need support. The phone support for web hosting services may range from general to experienced, thus the problems which can be resolved through a phone call vary depending on the particular service provider. Generally, these matters are simpler and feature billing or first level technical issues as more difficult tasks usually need a support ticket where both you and the administrators can follow what is going on with a given issue. Still, being able to call your service provider can save you a lot of time and efforts for the numerous small things that may eventually appear at the time you manage your hosting account.
Phone Support in Shared Hosting
In case you choose to acquire one of our shared hosting services
, you'll be able to talk with our support crew over the phone for 14 hrs every day. We can help you choose the proper plan for your websites as we think that it is better to discuss these issues with a live person. If you already own an account, we will help you with all of your sales/billing questions and general matters, even with some tech situations which don't need too much time or escalation to an administrator as it'll be more convenient to open a support ticket for time-consuming matters and have all the correspondence in a single place. We now have phone numbers in the United States of America, Great Britain and Australia, so you can call the one you prefer and speak with one of our agents.
Phone Support in Semi-dedicated Hosting
With 14 hours-a-day telephone support, you can be certain that there will always be somebody to help you if you have any queries about the semi-dedicated server
plans that we supply. Whether you need to find out more about the plans, you have some billing issue or some general issue, you can give us a call. Despite the fact that some more complicated problems could need a ticket in order to give time to our technical support team to investigate, we're able to help you with a number of tech questions over the phone as well, saving you precious time and efforts. As we have data centers on 3 different continents - in the United states of America, the United Kingdom and Australia, we have local phone lines in these countries as well. In case you're in a different country, we have a global number where you will be able to contact us.