If you ever have any queries in regard to the hosting service or if you face a problem with your websites, you’ll need to touch base with the respective web hosting company’s client support team. It may not make any difference how soon they’ll answer if you’ve got a query of a general nature, but an issue such as a botched software application update, for instance, may lead to your website becoming broken or inaccessible on the Internet. And the longer you have to wait for the support team to lend a hand, the longer the website will be down. If you offer services or goods online, any outage will influence your website in an unfavorable way and you may lose existing or potential visitors. Many web hosting providers, predominantly resellers, answer e-mails and tickets within twenty four hours, but in the digital sphere that is much too long, as visitors will rarely come back to a site that’s not functioning properly over a prolonged span of time.
One-Hour Response Guarantee in Shared Hosting
In case you are using any of our shared hosting services and you’ve got an enquiry or come across some challenge, you can touch base with us 24x7x365 by submitting a helpdesk ticket or by writing an e-mail and we guarantee that you will obtain a response in no more than 60 minutes. If the issue can be resolved, we will do it before we reply, whereas if there’s something that you need to do on your end, we will supply you with all the necessary info – what workable solutions to try out, what settings to check, and so on. Usually, you’ll obtain a response within half an hour max, so waiting around for hours or even for more than one day to receive support is something unthinkable. Our sixty-minute response guarantee is valid for any query that you may have – technical, general or billing.
One-Hour Response Guarantee in Semi-dedicated Hosting
Since we realize how crucial it is to receive prompt help, we promise that you will never have to wait around for more than one hour to get a response to any ticket that you open from your semi-dedicated server Control Panel. In fact, you will seldom need to wait for more than 20 to 30 minutes and this applies to any issue irrespective of what its nature is – billing, general or technical. Besides, our client and technical support team is on duty 24/7/365, which goes to say that even in case you open a ticket during holidays, you will invariably get an immediate response, which will include the answer to a query, the solution to an obstacle or the info needed to sort out an issue yourself – in case there is something that you have to do on your end. With us, you will never have to waste an entire day hanging around awaiting a reply like you would with plenty of other companies.