A live chat is a real-time method of communication between a website hosting supplier's support team and its customers. It's a very efficient method to receive some information about the hosting services or get some issue resolved because you are talking to a live agent. The advantages of using a live chat service instead of calling or opening a ticket are the lower possibility of errors when you exchange data such as usernames or domain names, the faster response time because the communication is real-time and the fact that you don't need to stay on the chat all the time - you can do something different while the agent investigates the issue in question. In addition, you're able to be a part of a live chat room from any kind of computer that's connected to the Internet, avoiding the phone fees that you'll have to pay if you are calling to another country.
Live Chat Support in Shared Hosting
In addition to the phone and ticket support, we supply live chat support too. You'll be able to contact us every day, including holidays and weekends, and we will give you more information about the shared hosting services that we offer if you are not among our customers yet, or about basic and billing questions when you already have an account. Although for solely technical matters you'll need to open a trouble ticket to the technical support team, as such issues will need more time to be resolved, you can still get in touch with us on our live chat for some technical details. To give you an example, we are able to assist you to set up an e-mail address in your e-mail client or troubleshoot multiple problems, saving you a long time. Even when our telephone lines are already off for the day, you can speak to a live person.
Live Chat Support in Semi-dedicated Hosting
The live chat support service that we supply is accessible every single day, even on holidays and weekends. It is the perfect way to learn more about our semi-dedicated hosting in case you do not have an account yet or to have a problem resolved if you are a client and our support agents will help you live no matter what time of the day you join the chat. If you are unsure which plan is better for your sites, in case you need advice whether you should obtain a particular upgrade and how to obtain it or in case you have troubles installing an email account on your PC, you will be able to get in touch with us and we'll provide you with the needed info quickly. The live chat is online even after our telephone lines are off for the day, therefore when you have an account here, you can be sure that you'll always find instant help with any kind of question or trouble that comes up.