If you have purchased a hosting package and you have certain questions with regard to a specific function/feature, or in case you’ve confronted some challenge and you require support, you should be able to contact the respective customer support staff. All hosting companies use a ticketing system irrespective of whether they provide other ways of contacting them apart from it or not, because the quickest way to fix a problem most often is to post a ticket. This method of correspondence renders the responses sent by both parties simple to track and allows the customer support staff representatives to escalate the case in the event that, for instance, a server administrator has to get involved. In the general case, the ticketing system is not directly linked to the hosting space and is part of the billing account, which suggests that you must have no less than 2 separate accounts to get in touch with the help desk support team and to actually manage the hosting space. Non-stop switching from one account to the other can sometimes be a bore, not to mention the fact that it takes a very long period of time for the majority of hosting providers to answer ticket requests.
Integrated Ticketing System in Shared Hosting
Our shared hosting services feature an integrated ticketing system, which is part of our in-house built Hepsia Control Panel. In contrast with other comparable tools, Hepsia enables you to manage everything connected with the web hosting service itself in one location – payments, web files, e-mails, tickets, etc., eliminating the necessity to use different admin consoles. In the event that you have any pre-sales or technical questions or any problems, you can submit a ticket with just a couple of mouse clicks without the need to leave your Control Panel. During the process, you can select a category and our system will offer you a variety of articles, which will provide you with more info and which may help you fix any specific issue even before you send a ticket. We guarantee a trouble ticket response time of no more than 60 minutes, even if it is a weekend or an official holiday.
Integrated Ticketing System in Semi-dedicated Hosting
In case you’ve opened a semi-dedicated server account with us and you would like to contact our customer service staff, you will be able to post a trouble ticket straight from your Hepsia Control Panel instead of using a totally different technical support platform as you’ll have to do with the vast majority of hosting companies on the marketplace. Our integrated trouble ticket system will enable you to open a new ticket without difficulty and to look through older tickets using a clever search box. Furthermore, you’ll be able to take a look at the relevant knowledgebase articles that our system will offer you depending on the problem category that you pick for your new ticket. You can perform all the above-mentioned activities without signing out of your Control Panel at any moment, which means that in case you stumble upon any problem or have an inquiry, you can touch base with our technicians and fix the issue at hand in less than 60 minutes via one single platform.