24/7 Customer Support
Why is the availability of an efficient customer support service vital on today?s hosting market? Which are the regular customer support channels?
The client support that you can get from your shared hosting supplier is really important, no matter if you have pre-sales questions and you're not a client yet, or you have a technical problem with an existing account. Timely and correct information regarding a question or a problem will save you a lot of time and efforts, not mentioning that this is usually a proof that you are ordering from an actual web hosting provider and not from a reseller. If you get a hosting account through a company that doesn't own its servers and it can't access them immediately, it's almost certain that you'll wait for a day or two so as to have a response to any query, which means that your sites may stay offline for a long time. In comparison, a supplier that provides numerous means of communication and has a support crew that is available any time will assist you to right away and help you minimize or completely avoid any downtime and prospective losses.
24/7 Customer Support in Shared Hosting
All of our shared hosting services
feature 24/7/365 pre-sales, customer and tech support, so regardless if you're inquiring for our website hosting solutions before you make a purchase or you are a current client and you have any question or some problem, you are able to contact us at any time, including weekends and holidays. We have a number of channels to get in touch with us - a couple of phone lines around the world for your convenience plus live chat support for billing, pre-sales and basic questions; emails as well as support tickets for more complex matters or any issues which need additional time to research and deal with. In contrast to many other website hosting providers, our trouble tickets feature a guaranteed maximum response time of only one hour, which means that whatever the problem is, it will be resolved timely and you won't waste days so as to have something fixed.
24/7 Customer Support in Semi-dedicated Hosting
We know how important it is to receive prompt support, particularly when your site is not working properly for some reason. Our semi-dedicated hosting
include 24/7 customer and technical support, consequently if something comes up, you will be able to use several methods to get in touch with us - phone line with a couple of local numbers internationally, live chat, email messages and tickets. The first two choices are for billing, pre-sales and basic issues, so if you do not have an account yet, for example, you are able to receive additional details regarding our services, or we can help you with less demanding tech matters. The other two options are for strictly technical troubles or anything which is more time-consuming due to the fact that it is much easier track the correspondence between you and our tech support crew. The warranted maximum reply time for them is merely an hour, the typical one - 15-20 minutes, so you will not need to wait for an entire day to receive assistance as you may need to do when using the services of various other providers.
24/7 Customer Support in VPS Web Hosting
If you buy a virtual private server
through us, you will be able to use several different means of communication to get in touch with our Customer and Tech Support Departments. For general, billing and pre-sales issues, you'll find a couple of local phone numbers in the U.S.A., the UK and Australia along with a live chat service. When you're a current customer and you require assistance with a technical issue which requires more time to investigate or resolve, you are able to open a ticket from your billing account or you will be able to send an e-mail and we will take care of the issue and send you a reply within 1 hour. The reply time is guaranteed 24/7, which includes weekends and holidays, however for most issues it takes less than half an hour to get assistance. Our support service covers your VPS and all pre-installed software it features, so if you'd like to have help with third-party software, you'll be able to check the optional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Servers Hosting
We are aware how important it is to receive timely support in general, let alone when you run a whole server, that's why each dedicated server
that we offer comes with 24/7 support with one-hour response time warranty regardless of the problem. This service is 100 % free for any problems with your server or the software that was installed by our admins during the setup, so you can contact us as many times as you wish, even during holidays. You could either open a ticket from your billing section or you could send an e-mail message, and the actual response time for both rarely surpasses thirty minutes since we have administrators available twenty-four-seven. If you require general information about our servers or you have some billing question/issue, you can also call one of the local phone numbers we have on as many as 3 different continents or you could use our live chat service and speak to an agent online. For third-party software assistance, we offer you a Managed Services upgrade, that you'll be able to include to your server plan through the billing Control Panel.