Support and Help Channels

  • 1 hour ticket response time
  • A 1–hour Ticket Reply Guarantee

  • Our client assistance Department is available 24x7 to respond to all of your current service tickets. Every single ticket you send to us is going to be responded to within maximum 60 minutes. If your problem requires assistance from an administrator, we are going to send the ticket to the person on shift and will inform you that the case will soon be resolved.

  • Top quality support service
  • Qualified Tech Help Service

  • We’ll be working for you night and day to supply assistance and tech support and also to aid you with any problem that you could possibly stumble upon whilst dealing with your virtual server. We can aid you with all pre–installed packages, like your OS, server management panel (based on the VPS type) and the Web Site Control Panel produced completely by us.

  • Intuitive help center
  • An Educational Help Zone

  • A comprehensive and constantly updated article base is integrated into our in–house built Web Site Control Panel. It includes quick tips on how to execute all of the standard website managing duties. The Help zone offers you exhaustive how to articles and reviews and step by step video lessons. You can reach the Help zone by clicking the Help or Video buttons in the upper right corner of each Control Panel section.