Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center

  • You will find almost all the answers to your questions in the user–friendly Help Center integrated into your Web Site Control Panel. It includes a comprehensive knowledgebase with frequently asked questions and exhaustive help articles compiled by our competent technical support staff.

  • Top quality support service

  • Tutorial Video Clips

  • For those of you who prefer to find out how to fix a typically experienced problem by watching a tutorial video clip, we have added a selection of video tutorials to our Web Site Control Panel. All the training videos are concise and easy to understand. They offer step–by–step presentations of various website management tasks.

  • Intuitive help center

  • A Sixty–Minute Response Guarantee

  • All our semi–dedicated servers are backed up by a 24x7 help desk service and come with a one–hour ticket response time guarantee. Our expert support engineers will be available to you 24–7–365 and will sort out any issue that you may encounter within maximum sixty minutes after the trouble ticket submission. Normally, a reply will be given to you within twenty minutes.