A 60–Minute Ticket Response Time Guarantee
Every assistance request you send to us will be dealt with within maximum 60 min. If for any reason whatsoever your ticket or e–mail calls for additional assistance from an admin, we’ll forward it and leave a note to notify you that your matter is being examined. If you order our Optional Managed Services package, any of the server administration tasks included there will be executed at a time of your choosing.
A Premium–Quality Help Desk Support Service
If you require any assistance working with our Web Site Control Panel or with any of the applications that we’ve installed on the dedicated web hosting server on your behalf, do get in touch with the tech support staff at any time through the ticketing system. What’s more, if you need help administering your dedicated web hosting server, you can order the Optional Managed Services package, that includes Operating System updates every week, problem troubleshooting and software installation services, server monitoring and restarting services, backup storage space, etc.
An Easy–to–Navigate Help Area
Every Linux dedicated hosting server comes with our cost–free Web Site Control Panel, which sports a comprehensive knowledge base and a selection of instructional video tutorials. Whenever you require assistance working with the Web Site Control Panel, just click the Help or Videos buttons located in the upper right corner.