A 99.9% Server Uptime
We have built our shared hosting platform using dependable hardware and significantly modified software. Our administrators have installed a modified version of Security–Enhanced Linux on each of our physical servers in order to ensure maximum safety and reliability. We have installed a number of anti–DoS mechanisms combined with highly effective firewall software to make sure our internal network is impenetrable and secure.
All our shared hosting services packages include a 99.9% server uptime guarantee. And no matter which datacenter you choose, the uptime guarantee stays unchanged.
A 99.9% Network Uptime
Aside from our cloud hosting system, we have also built our very own internal network in each one of our datacenters. Everything is based on top–drawer hardware elements delivered by Juniper. Furthermore, on each and every router, we’ve put a firewall with a sophisticated set of rules to help filter out all suspicious requests.
In this way, in all our datacenters – in our USA based datacenter, in our United Kingdom based datacenter, in our Finland based datacenter, in our East Europe based datacenter and in our Australia based datacenter, you can enjoy a 99.9% network uptime guarantee. And this uptime guarantee is valid with all web hosting packages in each and every datacenter.
A 30–Day Money–Back Guarantee
Although we have done everything to reduce all possible risks with our cloud hosting packages and while we offer premium client support, there are instances when the client is simply not happy with what we offer. Or he has to switch to a more powerful web hosting service, such as a virtual private server or even a dedicated hosting server.
That’s why we offer a 30–day money–back guarantee with all our cloud hosting packages, no questions asked. If you are not content, you will get a refund.
24/7 Technical Support
We have punctiliously handpicked each single member of our 24x7 support department to ensure that we can provide the best client support service you can possibly get. Each of our techs has lots of years of experience working with hosting accounts behind his back, so they know what they are doing. And they are available 24–7–365 – you’ll be able to touch base with them at any moment and they will respond ASAP.
Their average response time is below 20 minutes, while with many other hosting distributors you are forced to wait around for days. And we also offer you a 1–hour response time guarantee. Irrespective of what happens, your questions will be replied to in under 60 minutes.